©2019 by Clear Joy Hues Illustration

TERMS OF SERVICE FOR PRIVATE COMMISSIONS

If you have a problem with any of these statements, they may be changed if discussed with me prior to paying for your commissioned piece.

GENERAL TERMS

All drawings will include a subtle signature that you may not remove.

Prices are subject to change based on demand.

I have the right to reject any order that I do not feel comfortable drawing for any reason.

PAYMENT

Currency accepted is in USD through PayPal.

Commissions can be paid either 100% upfront or split 50% upfront and 50% after sketch approval.

Please don't send me any payment before I have agreed to give you the slot and request you to send me the payment.

PROCESS AND DELIVERY

I will notify you when I have started on your commission and therefore, lose the rights to a refund (see point 7 further below for more info on refunds)

While I'm working on your commission I will check in and make sure the piece is right to you! 

The amount of reviews depends on the complexity of the work.

During the reviews, you will see work-in-progress and these screen shots will usually include a watermark and be smaller than the finished piece.

The time it takes to finish your commission varies 1 week - 3 months depending on factors such as health or the complexity of the commissioned piece.

If anything comes up that will slow the progress of the initially estimated delivery time I will let you know as soon as possible.

Once the piece is finished you will receive the full-resolution image along with a web-friendly size. Note that there is no physical product. If you'd like a print of your commission, you'd only have to pay shipping fees. Just ask!

REVISIONS

A fee will be added if you want something changed on the finished piece - unless, of course, it's a misunderstanding on my side.

If your reference is unclear to start with changes will come at an extra charge.

REFUND / CANCELLATION POLICY

The buyer is not allowed a refund once I started working on the commission.

If for any reason I am unable to start your commission you will receive a full refund.

If you cancel your order before I started it, you can get a full refund

So... What do you get?

Drafts/mockups that you must decide which one I should continue with! (Depending on the complexity of the commission there might be fewer or more drafts)

Sketch and/or final sketches that you accept before I continue the work

Insight and involvement in color plan

Full-resolution file (approx. 350 DPI) of final drawing and a smaller version for online use. Final file formats are usually PNG.